Myself and my partner dined at the Stonehouse restaurant - The Stonehouse Restaurant Santa Barbara - Buy Reservations
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🤮 1/5 - Myself and my partner dined at the Stonehouse restaurant
By 👻 @Kayla V., 12/05/2022 3:00 am
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Myself and my partner dined at the Stonehouse restaurant and had an exceptionally disappointing experience.Entering the grounds was truly magical - the ambiance and the scenery lived up to every expectation we had. We were warmly greeted by the hostess who was very kind and prompt; unfortunately that's where our positive experience ended. Our waiter was brusque to say the least. The few times he stopped at our table he seemed preoccupied and displeased at our very presence. After about half an hour he finally asked us for our drink order - two of the smoked cocktails. We were happy to pay the $33/each for the tableside experience; however, our waiter decided upon himself to forgo the recipe and smoke the (very different) cocktails simultaneously using the same wood to save himself time. Had we known we were going to receive a rushed and sloppy experience, we would have opted for another drink on the menu. Additionally, our waiter never brought nor did he instruct anyone to bring the complimentary bread basked to our table. One of the bussers noticed that we had been sitting at an empty table while all of the surrounding tables had been taken care of and took it upon himself to attend to us.Despite the abysmal service up to this point, we were still looking forward to enjoying our dinner and a couple of glasses of wine; however, it would be another 45 minutes before our waiter returned to take our food order. In the same time he visited the adjacent tables almost five times each. Further, he never inquired about additional beverages. In fact, we sat at our table for the remainder of the evening with empty glasses that constantly disrupted the delivery of our plates.On top of all that, another one of the employees used my name to track me down on social media and requested to follow one of my accounts. I find it incredibly shocking that someone on your staff would feel that violating one of your guest's privacy was an appropriate thing to do. I have never left a restaurant more dissatisfied.
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