Really bad service! I ordered the pineapple margarita - Tocaya Modern Mexican Scottsdale - Buy Reservations
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🤮 1/5 - Really bad service! I ordered the pineapple margarita
By 👻 @Sarah S., 03/10/2024 4:00 am
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Really bad service! I ordered the pineapple margarita because it came with mezcal. When I got my drink it was a little weak, so I brought it to the bar and asked for another shot added to it. I saw the bartender pouring regular tequila in it, so I told her the drink that I ordered came with mezcal. She said it didn't, so I picked up a menu and pointed to the drink description where it lists the drink comes with mezcal while the others come with blanco. She again stated that even though it says it's on the menu, it doesn't come with mezcal? I was honestly shocked into silence and then she very rudely asked if I wanted to talk to a supervisor about it so I yes I would. He came over and said it was an error with the menu, but that he would make it for me with mezcal if I wanted, but that next time I should remember that it comes with blanco even though it says it comes with mezcal. Buddy, there won't be a next time! When the bartender brought the drink to my table she basically slammed in in front of me. I felt like I was being scolded for their mistake. Also, when we sat at a table outside not a single person came out to greet us so we opted for ordered through the QR code on the table. I made adjustments to my order and the dishes came out as is anyway. Anyway, way too much money for bland food bad service. We just wanted to do something nice for my grandmothers 80th birthday but I won't be going again. It sucks tipping before you get served and then being treated so poorly. And I've worked in food service so I always tip but I honestly wish we had just gone somewhere else for dinner. What bad attitudes.
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