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🤮 1/5 - Our bay stopped dispensing balls and we had to wait for our
By 👻 @Alysia .., 03/19/2023 3:00 am
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Our bay stopped dispensing balls and we had to wait for our server to finish cleaning other bays before he could help us. Our server, Nic, was very attentive and provided high-quality service. He notified the repair service team and we had to wait another 10 minutes for the repair person to come. After fixing the issue, the repair man said they will add on additional time since we couldn't play.While checking out, we notified our server that we couldn't stay the extra time but wished to be compensated some other way. Since there was a lot of waiting for the repair, we couldn't play for 20-30 minutes. The red shirt manager was very hostile and refused to compensate us. Unfortunately, we didn't get his name. He kept gaslighting our party and refused to believe we waited that long. We already spent so much money here with over $600 worth of shots, food, tip, and etc. It would have been the perfect experience if it weren't for this manager. He did not leave us with a good impression and we do not wish to return due to his unprofessional and offensive service.
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