Second time visit, definitely WON’T be a third… - Town Hall Hotel & Apartments London - Trade Reservations
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😒 3/5 - Second time visit, definitely WON’T be a third…
By 👻 @JimandNic99, 09/02/2022 3:00 am
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I oh-so foolishly gave this hotel a second chance. Goodness knows why. I must have taken temporary leave of my faculties. First stay was in 2018: rude service at reception, we were charged for the room twice and then had to wait an inordinate length of time for a refund. Not a great start. Fast-forward to 2022 and we had to stay in the area, so I booked again. Things change, right? Wrong. We arrived at 1.30pm and were told we couldn’t check-in. Fair enough, check-in was listed in my email confirmation at 2pm. When I asked if we could check-in at 2pm I was told ‘no, that’s changed now.’ No worries! We’re in London! We went out, finally checking in around 10pm and were given a lovely reception (thank you) and check-in, with the standard £50 security deposit taken from my card. Room on the lower ground level was superficially clean, modern and tastefully decorated. Huzzah! But on closer inspection, there were scratches and chips on most furniture and walls. That’s OK. Life isn’t perfect. On opening a cupboard, there was a previous guest’s food still there. Not just a few crumbs either. An open loaf of bread, cornflakes, half eaten chocolate, crisps and bagels. Very odd and pretty shabby. To bed and what should have been a sound night’s sleep on a very comfy pillow was punctuated with an immensely loud, incessant noise from the plumbing in the bathroom every 20 minutes, keeping us awake all night. I’m a heavy sleeper and it was honestly impossible to sleep. Sadly the worst night I’ve ever had in a hotel, and I’ve stayed in some questionable establishments across the globe. Ahem. Breakfast was the absolute highlight (thank you again) and was delicious. At check-out I mentioned both the leftover food in the room and 24 hour orchestra from the pipes. Not sure my dissatisfaction was heard? Oh, by the way, I’m still waiting for the hotel to release the £50 security deposit. Thanks. Never again. What a shame. It could be excellent.
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