Sooooooooooooo disappointed - party of 5 /$800. - Tzuco Chicago - Buy Reservations
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🤮 1/5 - Sooooooooooooo disappointed - party of 5 /$800.
By 👻 @John G., 08/02/2022 3:00 am
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00 bill.We all had same experience with our food individually some 2 out of 5 tad bit better than others but all agreed food was average at best and 2 out of 5 entrees flavorless. dinner party ranged in age of 34yrs.old to 55yrs..Location - Great Aesthetic- Stunning Presentation of Food Beautiful Charged for food we never received -several appetizers never came ( charred Avocado - Steak tare tare but was charged I notice when we got home - so LOOK at your receipt before paying Slowest ever service Flavorless food Entitled acting staff although Good Sangria Food really was just sooo bad !!!! and service just saddddddddd.... So funny Ive had 4 friends text - email saying they have had same experience since seeing this post.. so Know it wasn't just an off night.. which I didnt think it was... the behavior came across and they felt way to comfortable with it...Back to food- I honestly would been happy with just "warm kinda tasty food" by the time entrées came we had waited so long to to order and for food...Its just such a great looking place, but so many dishes were bland & everyone tasted everyone else's food that's about 8 appetizers ,5 entrées and two desserts ...all five entrées and appetizers were barely warm, ceviche was watery ...I wish I would of kept it at drive-by and wonder what it's like- then actually experience what it's like...total bumme and a big let down.The server knew it was bad so he decided too add on his own tip that I noticed after I paid... so onto of me tipping 20% (because I was a waiter for many years - so I wouldn't never stiff a waiter or leave a bad tip).. He had to know of known how bad it all was or was worried, I wouldn't tip we'll... IDK He covered his ass with he tip though.*Lesson learned to check my bill no matter how ready I am to get out a place, We were all just so ready to get out of there and never go back when there are sooooooo many great options in Chicago to dine and eat out...**** FOLLOW UP**** reply from owner on google reviews =I responded him inquiring and emailed him, never heard back- following suite with experience.His post asking me to contact him via email was just to save face on here. Faking sincerity.****** FOLLOW UP****** after 1st follow up post - owner still never reached out but had an employee Marina González -Tzuco Communications email me.Final Follow up :Received today:"I understand your frustration; we are all customer service employees handling the reviews and posts on the web; the owner is not involved in any steps of this process. If you are still able and willing to share your experience with me, I would be more than happy to read it and pass your feedback to our team."Thanks Maria pass on my review to staff -I covered it there.Nothing left to discuss. :-) I'm not looking for a free meal or disc. Just telling our experience ..Since I made this post -I have gotten 4 texts, 2 calls and 2 e-mails from friends who all went to Tzuco throughout past couple years just one time each and have not returned.ALL said "Good drinks! Food is"Meh" and Service " just drink more , you wont notice !! " hahahahahaha .. glad to know isn't wasn't just us!... LMAOMoving on :-D
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