NO RESERVATIONS ALLOWED & THE SEATING PROCESS IS INSANE - U-Tiki Beach Jupiter - Buy Reservations
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🤮 1/5 - NO RESERVATIONS ALLOWED & THE SEATING PROCESS IS INSANE
By 👻 @Animal L, 09/03/2023 3:00 am
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Worst Restaurant Experience ever. My 1st time writing a negative review ever, so it took a lot to compel me to write this. The waitress and servers were "rough around the edges". I've had better "personalities" at truck-stops. Worst still, THE SEATING PROCESS IS INSANE. They won't seat you until your entire party arrives. They don't want to make money on Drinks and Appetizers apparently. Our plan (for an 84 yr old man's birthday party) was to arrive a few minutes ahead of our guests to get balloons and party favors situated at a table since they insanely don't take Reservations there. The Hostess told us "It is Open Seating". We sit at a table, get situated, and guests are arriving. The Manager comes over and asks us to leave the table which now is adorned with balloons. The Manager kept demanding to know how many were in our party, saying that "that number of people had to be there before we could have a table". We said "we're seated at the table we want, and want to order drinks and finger-foods right away", and we were refused. The more the Manager berated us over and over, the more we dug our heals in, and in the 10 minutes of nasty badgering our entire party had all arrived. We said "Everyone accounted for...", but Befuddled Manager still demanded we give up the table and go back to the Hostess... at 4pm, & the restaurant isn't even crowded. We said, "You're ruining this 84 yr old man's b-day who is a recent stroke survivor and causing us all unnecessary distress". We said, "YOU go back to the Hostess yourself and straighten it out, and send a server to us, because we are all here and ready to order." The Manager frowned and snarled but finally relented. The server took our drink order and everything else was normal, and the food was VERY AVERAGE. The view of the waterway was inferior to the other restaurants in the area, and it is also in full view of the multi-year road/bridge construction project so the view is very compromised. So, U-Tiki would be better served if it changed its policy of not requiring groups to have every party member arrive before being able to be seated and served! Hiring a New Manager is also warranted!!!
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