Awful customer service - Varanasi Birmingham - Buy Reservations
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🤮 1/5 - Awful customer service
By 👻 @AThorne, 02/21/2022 3:00 am
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Went for a hen do meal, two tables who were seated after us were served their drinks and mains well before us. Took over half an hour to receive our first round of drinks, one of which was spilt over someone (credit to the waitress she was very apologetic and seemed overworked). Had to ask twice where our food was, we had been there aprox 2 hours before we actually got any food. Drinks took so long to arrive I was so thirsty and drank it quickly, I ordered another drink which didn't even arrive, I enquired where it was to be told there was 'no drink ordered on the system', no 'sorry I'll check on that' but instead and made out to be a liar, I told the waiter to check with the waitress who gave us our first drinks and of course found I wasn't lying. He said he would get the drink however by this point we had already finished our mains and wanted to leave as soon as possible. Shame because the food was nice and the atmosphere is lovely but theres no way I'd return with service like this, it also really put a dampener on our night and because everything took so long we had to change plans
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