Nice nature but poor service - Wakenitzrestaurant Herrnburg - Buy Reservations
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🤢 2/5 - Nice nature but poor service
By 👻 @Michelle R, 07/27/2019 3:00 am
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We planned a nice river boat ride with our kids to see the area near where my husband grew up. We were at the pier early and when the boat arrived, we realized there were several large groups which had reserved tables. They were allowed to board first, but it took quite a long time. Finally, we were allowed to board. In the enclosed area with tables, there were a few open but they had reserved signs, so we sat down at another table near a window which could open as it was warm that day, but also raining on and off. Unfortunately, the woman on the boat told us that we couldn’t sit there because the table was reserved, but we could take the table with the reserved sign?! which had a window that couldn’t open. We asked if we could just stay at the table we were at because of the window, but we were told no! Due to the heat and many people onboard, it felt a bit enclosed so we ended up having to sit outside instead. It started to rain, and even though no one ever got onboard to sit at those tables, they were still “reserved” so we couldn’t sit there! The tables were empty during the entire 1.5 hour ride! We decided to not support them further and bought no cake or drinks onboard. We can only recommend the trip if you reserve a table in advance. There is no customer service at all!
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