I made reservations for one night for my husband's birthday - Waldorf Astoria Chicago - Trade Reservations
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😒 3/5 - I made reservations for one night for my husband's birthday
By 👻 @Laura S., 12/09/2022 3:00 am
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I made reservations for one night for my husband's birthday along with our wedding celebration since our honeymoon is not until Jan. I called the hotel a few days before and asked if I had dessert sent to the hotel,would they plate it and put it in the room so when we got back from dinner it would be there. They said they could do that. I also called back the next day to tell them the David Yurman store were going to drop off my husband's gift to the hotel and if they would hold it until the next day when we arrived, as we were coming from out of town. they said no problem as long as the name matched the reservation, which it did. Saturday we checked in, no gift. I called David Yurman and was told the girl at the front desk, most likely the same one I spoke to, refused to accept the gift. Saturday was the Lighting of the Lights parade so DT was a mess. I couldn't get to the store to pick it up so huge kudos to David Yurman store because the manager showed up a second time at the hotel an hr before her shift on Sunday to drop of the present. Also, dessert was left in the room in the brown bag it came in and no utensils. I had to call room service and waited for forks. I really wanted my husband's birthday to be extra special and thought the a hotel like the Waldorf Astoria would be able to handle a couple requests. With the amount spent for a single night, you would think they could manage customer requests. I have worked in several hotels and/or country clubs and never failed on customers requests. So disappointed. thankfully David Yurman and Eddie V's has exceptional customer service!On another note, the spa needs some updating. Showers were out of service and its outdated. we also woke up Sunday to no hot water. The only hot water was in the spa.
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