Lol...I feel sorry for the company owning it, who obviously - Winker's Diner Miami Beach - Buy Reservations
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🤮 1/5 - Lol...I feel sorry for the company owning it, who obviously
By 👻 @Chris C., 12/25/2021 3:00 am
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Lol...I feel sorry for the company owning it, who obviously spent a lot of money on it, and also it took them so long to finally open it!It looks very nice but when it comes to customer service and management it gets about a ...zero.When I arrived, the restaurant was basically empty inside and out, so I asked the waitress if I can sit outside to which she said...No, you must see the hostess first. That's fine, so I walked in and the "hostess" was having a nice chat with another customer. It wasn't about sitting them down, she just kept chatting with him. I patiently waited for about 5 minutes and although she knew I was waiting to be seated she didn't do what Customer Service 101 expects you to do which is to at least acknowledge the customer waiting. When I complained she was annoyed with me, and the manager couldn't care less kept telling me that she is just doing her job.Anyway I left, and never again. Maybe the owners could send their staff on a Customer Service 101 course!
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