Yesterday attempted to make a to go order on their website. - Alexander's Steakhouse Cupertino - Buy Reservations
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🤮 1/5 - Yesterday attempted to make a to go order on their website.
By 👻 @Warren F., 03/26/2023 3:00 am
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Ordered $240 worth of food and then paid at the shopping cart, selected a time to pick up and hit submit.The transaction started to process and then came to a timer.It explained how great they are and this order is personally gone over. I watched the timer go down and down and then hit zero.Then a big UH-OH, we didn't confirm your order in time.Damn we're sorry about that but now we're keeping your money, your order didn't go through, you should get money back later but maybe as long as 10 days. Not our fault call your bank.I called a manager who was no help and there's nothing he can do. I was pissed. To go from picking up a nice lunch to being out $230 and hungry. Customer service was no help to fix this. Wasted time calling my bank. What a bunch of BS. Seems like this can be improved on, Felt like being robbed with the promise of a payback of money stolen.
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