Non-Existent Service - Binchoyaki Sacramento - Buy Reservations
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🤮 1/5 - Non-Existent Service
By 👻 @RMac73, 03/09/2019 3:00 am
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Well, the best that I can say is that the food did look good and smelled nice. We would have loved to have tried it, but, unfortunately, we had to leave after waiting at the front entry area for 23 minutes without being acknowledged or greeted by anyone in the staff. On 7 separate occasions, servers and hostesses walked right by us to the front area and the register. Without even acknowledging us, asking if we needed a menu, explaining the wait time or even saying hello! That’s inexcusable even for a busy Saturday night. We’re originally waiting behind a party of two, that was promptly seated at an open bar space and a party of 3 that seemed to have also been left to their own devices. 15 minutes into our wait, I went to the bar counter and asked if I could see a menu for a to go order as I didn’t want to just reach across the table without asking(WhichI I was provided with after the young lady quipped “Yeah, don’t do that. That would be a little creepy”) A little Inappropriate, but just an awkward attempt at humor, so no harm done. During this time another party of 5 trickled in who were also not greeted by anyone. After 20 minutes passed, a hostess/server came to the front and greeted the party of 5 that came in after us. Then talked to the party of 3 that were waiting just before us explaining. How busy it was, and that it was difficult to find a table without reservations in a Saturday night. She walked right by us to go back to the bar counter without even saying helllo or any least bothering to give us the same greeting. After that we just took our business and appetites elsewhere. It’s not like we were poorly dressed, disruptive, or demanding patrons. Hell, no one went to the effort to even talk to us, so we really didn’t have a chance to say anything! In my 7 plus years of living in Sacramento, I’ve experienced all different levels of service from fantastic to poor, but have never experienced absolutely zero service at what, judging by the other reviews, seems to be a successful restaurant. It takes just a minute to say hi, or at least tell us, you’re extremely busy and will be back to check on us when you get a moment. Totally acceptable on a busy night. What isn’t acceptable is being completely ignored. Very disappointing.
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