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🤢 2/5 - Unjustified Hype
By 👻 @Jeff H, 09/23/2022 3:00 am
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Dear Michelin, I have considered you a trustworthy guide to exceptional dining for the majority of my 54 years on the planet. Tonight, that trust has been compromised. My fiancé made reservations this evening for Binchoyaki Sacramento based on her “hit list” of Michelin blessed recommendations for 6:15. We arrived at 6 and standing outside met Cathy, the hostess. We had reserved the bar and walked in to the restaurant and saw the 2 open chairs at the bar but were told to check in with Cathy who told us that we would be seated at 6:15 like our reservation. The patio was 50% full and another couple came a few minutes later with a 6:30 reservation and consistently, she told them that they would be seated at 6:30. At 6:15 she informed us that masks were mandatory and although I am a double vaccinated healthcare employee I agreed to mask to our seats at the bar. Over ten patrons inside including the bar were unmasked and I took my mask off after being seated and she said that we needed to mask until we were served. There were many non consuming unmasked patrons inside and I asked if that was reasonable and recommended we leave to my fiancé when she shared that it would be $25 per person to leave at that point. Stunned I agreed to stay just to see what the extent of this madness would expose. I asked what law existed now dictating masks and she responded that I was “scaring her” and should stop. I stopped. Our server was great. I didn’t get her name but she said our food would be amazing and explained the menus. Unmasked we ordered a sake and a beer and put together our order. After ordering Cathy returned to us and said that I needed to stop looking at her because it was making her uncomfortable. I had not looked at her at all. At this point I was shocked and confused. We placed our order and subsequently watched the staff prepare the grilled items. I saw 3 different people handle raw meat and either open the refrigerator in the open prep area or switch to vegetables, none gloved. The grill was covered in aluminum foil and 3 cooks shared a very small space with 4-5 staff passing between during our 20 minutes there. We asked our server to prepare our order to go and paid. What we received (for $90) was 7 ounces of protein (I weighed it when I got home because it was ridiculous) and sauce and garnish. The chicken and steak were unseasoned and overcooked. The sushi was excellent. The order was not a reasonable portion for 1 person. I have lived here and dined extensively for many years and I have never experienced this level of ineptitude and disregard for customer service. On top of everything, the gratuity was included with the bill which has never been the case for a party of 2 in any city in my entire life, exacerbated by the experience and the threat of a $50 charge for leaving prior to ordering because of a clueless and rude employee. This restaurant does not deserve to be in the company of the fine restaurants our city is fortunate enough to provide. I hope this is a unique example of a restaurant that has been spectacular then terribly fallen after the rating. If not, it does compromise our interest in using your guide as a reliable benchmark. Thanks,
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