After F&M cancelled my booking an hour prior, we were - Fortnum & Mason Piccadilly London - Buy Reservations
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🤮 1/5 - After F&M cancelled my booking an hour prior, we were
By 👻 @Greg S., 05/25/2022 3:00 am
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After F&M cancelled my booking an hour prior, we were reluctantly given a table at the wine bar downstairs. When we showed, the manager/host said "oh you must be the group from upstairs" and gave a cheeky smile. We were in for it. While we got sat, we were then promptly ignored for the duration of our dinner. Anabel, the server, gave us a small taste of basically the leftover from a table next to us and had we not aggressively flagged her down we'd have never got menus let alone any food or drink. We watched patrons pay, leave, new patrons get sat, provided menus, drinks, and recommendations, and served before we were even looked at again. Speaking of, the looks we got from the staff, who knew we were just the pity table "from upstairs" were what you'd usually give to a log left in a toilet, not paying customers who had been nothing but respectful all evening. After 90 minutes of being ignored, made to feel unwanted, and unwelcome we left to enjoy our night elsewhere. I'd prefer to give a half star if I could
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