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Maui Rental Group Wailea-Makena Reviews from The Last Year
Second visit was horrible they actually locked us out of
Second visit was horrible they actually locked us out of the unit mid stay - stay clear
My family and I arrived to Maui around 2 and checked in
My family and I arrived to Maui around 2 and checked in just after 4 (the formal check in time.) The Banyan unit was not clean and had broken doors and drawers that remained unfixed till we left. Too late for a refund and determined to enjoy our holiday, we waited 2.5 hrs till clean and got no accommodations even after speaking with Jeff and Sara. STEER CLEAR on both VRBO and Airbnb.
Seriously Maui Rental Group? During Maui's worst natural
Seriously Maui Rental Group? During Maui's worst natural disaster your business practices defy logic and common sense. Attempting to profit during an island emergency is reprehensible. As a first time VRBO client, I rented one of your units in Wailea to celebrate my parents upcoming 80th birthday next month (Sept 2023). The day following the devastating fire (Aug 11th) I called VRBO to ask what I should do about my upcoming trip given the comments by Hawaii's Governor, the Tourism Board and even the President of the United States. Specifically, their request to cancel any unnecessary travel to the island. VRBO told me to contact the host, Maui Rental Group, and I spoke to property manager and supervisor Agnes. I was told since I was within 60 days of my paid rental I could not get my money refunded but I could switch to another date within a year. We simply don't want to visit Maui anytime soon out of respect for the many who have died and the local residents trying to cope with the magnitude of this disaster. I understood Agnes was worried about losing the commission by refunding my 2k dollars, but when she told me the authorities had not mandated cancelling upcoming travel, only recommended it, and that we would still have a great celebration I knew she was delusional. Do the right thing Maui Rental Group and refund my full payment--attempting to benefit financially during this time is the wrong way to go. You can contact me anytime this week as I know you have many concerned customers. PS. Steve, why didn't you consider offering your customers impacted by the fires, with reservations inside your 60-day window, a refund of their full payment less a 10-20% cancellation fee donated to the local Maui fire department or Red Cross? This is something hosts in other parts of Maui have done and it sends a stronger message about the motivations of VTrips than the one I've received from your regional director onsite and after reading your reply below. Doing so would make me regard VTrips as a company invested in their local community and one I want to do business with in the future, rather than one to steer clear of.