Expect a Long Wait! - Megan's on the High Street Restaurant (Kensington) London - Buy Reservations
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🤮 1/5 - Expect a Long Wait!
By 👻 @Tara K, 07/24/2022 3:00 am
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Not a great experience! Couldn’t fault the food at all, however the service was abysmal. Generally a young team of staff and the main issue was the lack of leadership on the restaurant floor, training and overall guidance would benefit all staff. Staying in the hotel across the road we had been looking at the restaurant for a few days, on our last night we decided to treat ourselves and take the plunge. What a mistake we made… Having no reservation we were seated very quickly by a lovely girl, that was one of the highlights of our experience. Having ordered we were waiting 40 mins to receive one of the two starters ordered, the other seemed to have been forgotten about. The croquettes were very tasty. After the starter was cleared our waitress came over three times to let us know our mains were being plated and should be here soon, we waited another 15 mins to receive them. As the other starter hadn’t arrived we inquired if it had been ordered and if it had/hadn’t to inform us either way, as if it hadn’t we were just going to cancel it and it wouldn’t have been a big deal (all three of us have previously worked in service and completely understand mistakes happen.) The waiter went to the table next to us next dropping an order and ignored us completely…. A few minutes later after seeing him pass us twice more we asked another waitress to cancel the order as we had been waiting nearly an hour at this stage and the others dining had nearly finished their main course, we didn’t want to be waiting any longer. After cancelling them, they arrived to the table a few minutes later. When paying we were not even asked about our experience and having had problems we should have been asked at the least. I think it was the manager with whom I dealt with while paying, being honest she was a bit rude and not friendly. Having worked in the service industry in the past I usually am not one to judge, however there did seem to be quite a lacking of leadership or management within the restaurant. The staff need to communicate better with each other and the patrons, mistakes do happen we are all only human! Also I think if the waitresses/ waiters had sections there may not be as many problems as we noticed other patrons seemed to have problems such as wrong drinks arriving to their tables.
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