Husbands Birthday!!!! - Savoy Grill - Gordon Ramsay London - Buy Reservations
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London's Best Restaurants that are most frequently booked by customers of Savoy Grill - Gordon Ramsay London
🤮 1/5 - Husbands Birthday!!!!
By 👻 @Wayne, 08/08/2022 3:00 am
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I booked a table for my husbands birthday at the Savoy Grill on Sunday 31st July at 8pm. We arrived 10 minutes early and was told that our table wasn't ready so we could sit on 2 chairs by the reception and order a drink or could go to the American bar where they would come and get us. We then checked into the American Bar with the receptionist and explained that we were eating in the Savoy Grill and that they would come and collect us. We were advised to have a glass of wine as cocktails would take too long with us only staying in there a short time. 20 minutes later we had finished our drinks and no sign of anyone collecting us, so we then paid our bill and went back to the Savoy Grill which there was a different receptionist and was told that they couldn't find us, and after explaining again we were told that our table wasn't ready at 8.20pm. We were told to sit on the same 2 chairs by reception and to get a drink. At this point I said this was not off to the best of starts!!! Even thought we were checked in to the American bar so they would have known where we would have been sitting surely!!! We got seated shortly after and was presented a iPad with over 50 pages long to choose a wine 🍷 each wine was listed with its name country and price and no description of the wine!!!! This was frustrating as u have a sommelier walking around topping up customers glasses. We were given 2 glasses of champagne but no explanation why we were given them as it was my husbands birthday and also the confusion over the booking. The food was lovely but absolutely there was no customer service and no interaction with any of the staff at all. As it was my husbands birthday which they would have been aware of as I put this in the booking no mention of this what so ever. Overall the experience is not what we would have expected from such a prestigious venue. If the Savoy Grill had been as good the custom experience in the American Bar we would have been singing its praises. We left very disappointed as we had both been looking forward to this as we live in Devon and had travelled up for my husbands Birthday for the weekend. Many thanks
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