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The Cheesecake Factory Cerritos Reviews from The Last Year
CAUTION!!! Employee's lying to customers regarding the
CAUTION!!! Employee's lying to customers regarding the balance of your gift card! NOTICE in pics - the last four digits entered INCORRECTLY..., by accident??? I THINK NOT!! Just imagine being told you have zero balance, the employee waits until you leave and then uses it!
Always a great dining experience whether seated at a booth
Always a great dining experience whether seated at a booth or bar top. I personally always prefer the bar top because we get to catch a game and interact with the bartenders during our visit who are always pleasant. Drinks for the most part are always on point and service as well. I wish they would bring the Asian Pear Martini back so I could visit more often. They do take reservations so that is a def plus because this place stays busy especially in the evenings. They have the mall parking and I think they still offer Valet on the weekends in the evenings. They're right next to Harkins theatre in case you want to do lunch/dinner and a movie.
Thank you to our waitress Helen for an amazing mother
Thank you to our waitress Helen for an amazing mother daughter lunch today. We had a wonderful lunch. Helen went above and beyond and enhanced our dinning experience. We definitely look forward to our next dining experience with her.
Bad experience.
Servers take forever for simple requests, most of them seem irritated by your request. Crowded. It was obvious that they forgot a part of our order because it came out at the very end of our dinner. My food was cold, my brothers food was undercooked. Soda was missing the syrup. Restrooms were dirty and not equipped. Just terrible. Will not be eating here again.
The manager Nancy & my server Kyle was so good.
The food & service was amazing... Thank you guys
Food is always a hit! My go to all the time is TexMex egg
Food is always a hit! My go to all the time is TexMex egg rolls as an appetizer and Chicken piccata as my entree with a slice of Linda's fudge cake for dessert and nice refreshing cucumber mint lemonade to wash it all down.
Cheesecake Factory is my family's usual "go-to".
They usually have great portions for the price but lately portions for the price has not been good. My daughter order the same thing all the time and yesterday my daughter Louisiana chicken pasta was a joke. They gave two small chicken. The chicken was not even the size of my hand, and my hand is not big. They also sat us on a table where there should only be four people and we were a party of five. My son had to sit at the end and people were constantly walking by. Our server was great very friendly. Now I'm not so sure if Cheesecake Factory will be worth going to for our family treat.
Obviously, the cheesecake is fire because that's what
Obviously, the cheesecake is fire because that's what they're all about but my favorite meal would have to be the meatballs. They are so delicious.
As usual the food was delicious.
I do have a problem with there curbside service that they say the offer. You have to go inside to get your order. STOP calling it curbside service.
Nephew really enjoyed his kids meals sliders and his
Nephew really enjoyed his kids meals sliders and his Shirley temple. He wanted me to wrote this review. He said he cannot wait to come back to try something else on the menu.
The food was delicious but the wait was so long and our
The food was delicious but the wait was so long and our waitress hardly came over. The ambience was okay
Today was a beautiful day.
Had to run some errands and stopped by for lunch, I'm so glad I did. The food was delicious and the atmosphere was good. I will most definitely be coming back.
Bottom line: hire more employees! Wait is waaaaay too long
Bottom line: hire more employees! Wait is waaaaay too long for what it is. There's a long wait for when they call you. Then you have to stand in the waiting area to be seated. At work I have to stand all day long. I don't want to be standing for extended periods of time if I don't have to on my days off. Plus you're waiting to be seated while squished with the people who are waiting to be called along with the people who are waiting to put their names in. I guess this is corporate's way of creating hype for the place. Doesn't do it for me. I just find it as an annoyance. I feel bad for the employees because you're creating this atmosphere where the customers are being seated and they're already in a bad mood. The servers themselves are very friendly and polite. I'm sure what they do can be very draining so I really appreciate their upbeat positivity. The restaurant itself is beautiful inside. They have an outside seating area which is gorgeous. Plants all around and a really nice fountain. Food... set aside 2 hours on a weekday afternoon to eat here before a movie. 2 hours wasn't enough. Food had to be remade because "it wasn't made right" according to employees. When the food finally came, the quality was below ok. Just not worth it. $60 for 2 people. No more. No thanks.
Ethan really made our experience outstanding! When we come
Ethan really made our experience outstanding! When we come back, we hope you take care of us again because we were so impressed at how well you did your job!
It was my first time at the Cerritos location, and after
It was my first time at the Cerritos location, and after having a bad experience at the HB location- I didn't really have high expectations for this restaurant. Our party of 4 checked in at 6pm on a Saturday evening and were told it would be a 30-40 minute wait. We did not get seated until 7:15, so the wait was definitely more than just 30-40 minutes. That was the downside of this experience. They kept telling us we were next but let in larger parties that checked in after us. -1 for the wait Everything we ordered was good. We got the spicy chicken chipotle pasta, fried Mac and cheese, fried zucchini, and roadside sliders. The one thing that was NOT appetizing was the pasta carbonara with chicken. Ok so it hops from a plain carbonara pasta for $23-$24 to a chicken carbonara pasta for $30- which is not the problem. The problem is that the chicken were SCRAPS and it was NOT worth the extra bucks. Secondly, the pasta is very plain. It was not creamy and flavorful. I had to ask them to take it back but our server was extremely kind and communicative even on an extremely packed day.
I was once proud to say that I worked at The Cheesecake
I was once proud to say that I worked at The Cheesecake Factory when they were opening their first stores in OC. It is a shame how far The Cheesecake Factory has fallen. The level of service is horrific, not just at this store, but across California, it certainly isn't any better than Denny's, in fact, I often find the staff at Denny's to be friendlier, and better trained. The quality of the food has certainly declined, the bathrooms are filthy, the menus are handed to you dirty and oily, floors are not swept, tables are not properly wiped down, thus residue and other leftovers from the previous party are smeared on the surface. The executive team at The Cheesecake Factory should start to spend some time actually eating in their own restaurants, and shareholders should start to ask management some tough questions, or else it will only be a matter of time before the competition eliminates this company.
Was there last Tuesday June 4th after my son's graduation.
We didn't mind waiting one hour and forty minutes because we understand it's graduation season. But what I really hated was the disgusting dishes they expected us to eat our food off of. Our silverware was so dirty, waiter annoyingly changed them and the second round he brought was even worse than the first set. My fork had literal food still on it (see attached pictures) I shared this information on my downey community page and over 100 people said the same thing has happened to them at this precise location! I lost my appetite completely and if it weren't for my family who was so hungry I would have left. I personally didn't eat I was disgusted I refused even the hard bread we were given. Hope health department takes notice of the huge problem of this place. Apparently the dirty dishes according to my many neighbors is habitual in this place. Personally I will never again be dining at this location!
5 stars for the wonderful service that Lindsay G provided .
Please give her a raise !! My family loved her as she was patient with us, helpful, & knowledgable regarding the menu & food options. She is young but very mature & has amazing customer service skills. The service can easily ruin the experience & make someone not want to return again but her service was lovely & will definitely bring customers back . I've had horrible service at other locations but glad this time everything went perfect . My only complaint is that I'd love for the Georgia peach to be included in the happy hour, the price is a little high . I think more people would enjoy them if they were included on that menu or price was lowered.
Friday night about 6:30 and the wait was close to an hour.
Then the wait to see a waiter was very long, then the food took a long time to come. None of the dishes were particulary good. The fried shrimp batter was hard and scratchy like Pancho, but the shrimp was fresh at least. Crab dip was okay, The chicken Bellagio was just okay. Having worked at a restaurant myself, I was amazed at how the waiters and waitresses didn't look around to see if the customers were happy or maybe needed something. They would fly by looking straight ahead. They really need some good management. We finally got a coffee refill and some ketchup because we finally caught the eye of an older female waitress. The desserts Tira Misu (which I expected to be light) was mostly cake and heavy cream. The Ghirardelli cherry chocolate ? Was very heavy. All in all, we probably won't be back.
This piece of sh!t restaurant will have you waiting up to 3
This piece of sh!t restaurant will have you waiting up to 3 hours or more. Some employees get lost conversating with each other instead of addressing customer's requests for service. I can't say anything about the food because we all left as soon as we realized they focused on customers who requested bar service. We waited almost 3 hours, but we won't ever go back. By the way, they do have a few violations listed, so I'm glad we left.
Date night with the First Laddy and dinner.
I had a great evening at the bar today, and I had some wonderful conversations with Robert and Ricardo. The service was exceptional - it seems like the team is really stepping up their game. They rolled out the red carpet and treated us wonderfully. Hats off to the management for hiring such a great team. Thank you!
Yooooooooooooooo! We come here maybe like once a month
Yooooooooooooooo! We come here maybe like once a month cause its close to home and if me and family cant decide on anything else. We hate the wait and the day we came they stopped giving us those buzzer instead they asked for our number and call us when our table is ready. But this time they accidentally taken my sisters phone number wrong even after she checked to followup on the table, the host said they gave our table to another party, my sister was annoyed since it was her birthday and we had to wait another 20 minutes for our table. Ambiance is always kinda quiet enough to talk but since there are alot of people its quite loud. The food was quite fast since i told the server we were super hungry we got to order right away and the bread came out quite fast. I ordered from the new menu they have online and wanted to try the Italian Rigatoni Pasta, Sausage, Pancetta, Mushrooms and Broccoli with Parmesan Cream and Ricotta Cheese and it was actually really good. My family ordered 2 Chicken Louisiana pasta, 3 chicken taco plate, and 2 crusted chicken romanos, and 2 basque cheese cakes and they were quite content with the service and food and total bill was about $200 not too bad for that amount of food.
we used to come here every year for my grandmas birthday
we used to come here every year for my grandmas birthday dinner until we had the worst experience. we were a party of 12 and of course we knew the wait was going to be a long time which we didn't mind. i believe we waited an hour and a half for a table and once we were sat no waiters came in to take our order. we seen so many servers walking past our table, serving other tables and not one of them bothered to serve us. we waited over 30 minutes and after waiting that long me and my family were already upset at this point and my uncle went up to the hostess stand and told them how it's been over 30 minutes and we still haven't gotten served. 5 mins later we get a server. we knew it would be a waste of time if we would've left after waiting almost 2 hours for a table but then again this is my grandmas favorite spot and this is what she wanted for her birthday. that was the last time we celebrated her birthday at the cheesecake factory. we won't be dining at this location anymore.
Came in to eat with my family May 18th, 2024.
We had a reservation around 7pm. The waitress that took care of us was really nice but she was just not attentive and took awhile for her to come check on us and the drinks took forever to come. After waiting we were just over it and wanted to leave. We asked for boxes but that took another 15 minutes but she was very fast when it came to dropping off the check that's the first thing she dropped off instead of the boxes lol. The food quality was not good tasted different the last time I came here and the quantity of food was less than what I got before.
This is the first time I've been to a cheesecake.
Factory was quick with sitting, and the server was very on task of making our visit comfortable. Food was nice warm and just added the oven.
Their service is shit like you'll wait for hours lmao they
Their service is shit like you'll wait for hours lmao they gotta do better with quality and quantity and service causes. What the hell you'll just be waiting waiting waiting waiting
I'd Give A Zero If I Could.
Don't Come Here If You Have A "Big Group". They'll Tell You That You Need To Wait For The Manager, Let 10-15min Pass Then Tell You You'll Need To Wait An Hour To Be Accommodated. Meanwhile Groups Of 6 Plus Have No Problem Giving Their Name, & Being Seated Right Away. Mind You We Were There To Celebrate A Graduation. You're Better Off Going To A Nearby Restaurant Than Coming Here.
Honestly, my visit to Cheesecake Factory was a letdown from
Honestly, my visit to Cheesecake Factory was a letdown from start to finish. Despite being seated promptly, it felt like we were invisible to our waitress. We practically had to wave semaphore flags to get her attention for basics like bread and drink refills, which never came despite multiple requests. As if that wasn't enough, our food took ages to arrive. We waited nearly forty minutes with just one measly appetizer to nibble on. And when I dared to ask about portion sizes, the response was snarky and unhelpful. Seriously, Cheesecake Factory, get it together. Your lack of care and slow service seriously soured what should have been a decent meal. The waitress only began improving her service once the meals came because she figured the tip was coming soon. Hope she wasn't too disappointed because Lord knows after that we didn't tip well. There was also a table of dumb teenagers smoking and hitting their vapes and the smell was very strong nauseating. Of course this isn't really on the establishment, it was definitely obvious enough for workers to pick up on. Count your days Cheesecake Factory.
Worst service ever.
Just ordered three slices of cheesecake to go and it took more than 30 minutes. If my husband wouldn't have said anything they will not remember my order. Erika E. who took my order forgot my order. She's been calling order for people's that been there after me while I'm waiting right in front of her and completely ignored my order. I told her that I've been waiting for a long time and she just gave me the look and without the apology. Expensive restaurant and mediocre service.
My boyfriend and I were celebrating an anniversary so we
My boyfriend and I were celebrating an anniversary so we decided to go to cheesecake factory. The restaurant was extremely busy so we had to opt into sitting at the bar which isn't a problem for us. When attempting to order some of the appetizers several of our selections were either not in stock or they no longer serving which was disappointing. We ordered a steak and some potato and the portions are large. As mentioned previously it was a very busy day so even trying to go to the restroom was challenging. We grabbed a slice of cheesecake on the way out and enjoyed every morsel. The restaurant is dimly lit which could make it difficult to see during the night but is a part of the aesthetic. I'm not sure my boyfriend and I will be back due to the price and the lack of intimacy in our dining experience.
Great come back after mishap at start
After a small mishap when being seated, which was promptly dealt with by the female manager. We had a fantastic server called Kristen. The food was great and the server was excellent. She was happy, chatty informative and very attentive. Really enjoyed our meal and will definitely go again.
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Booked 1 times by The Cheesecake Factory Cerritos customers.
Ranked #60 in Cerritos's Best Restaurants.
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Great Service - amazing dinner!!
Read about the site in NYT and bought a reservation at Mother Wolf in LA 2 days later. Worked great and the food was amazing!!!
Worked perfectly!
Got the reservation (that I couldn't get anywhere else) and was able to entertain a group of friends at the infamous Bern's Steakhouse.
Got into Nobu Malibu
Wonderful! My parents are visiting and we have wanted to go to Nobu Malibu for years. I tried getting a reservation myself but it was next to impossible. So glad I was able to buy a reservation on appointment trader for a decent price!
Very easy
Was very hesitant going into this experience but am glad to say that it worked out very well ! will definitely use appointment trader in the future
Fabulous Lunch
I was veeeeeerry skeptical that this would work, particularly at a restaurant as hard to get into as Nobu Malibu, and it was perfect! We had lunch outside on the patio and it was fabulous!
Great reviewer team
Just wanted to take a second to shout out the reviewer team. Even though they probably review hundreds of listings and bids a day, they still take the time to leave great comments and respond relatively quickly. Thanks!
Incredible
I got a reservation to Don Angie, which I've been trying to book for weeks! I am very happy with this service.
Best platform out there!
Super simple, easy, and fast to secure reservations for hard-to-get restaurants and locations!
This app is life changing
This app has opened my world up to so many wonderful new experiences I would never have the chance to have without access to this awesome app! 10/10!
Worked perfectly
Was a little nervous at first but was pleased to see that the booking went through flawlessly.
Highly recommended.
Success on Short Notice
Was able to snag an indoor table at Don Angie through an absolutely seamless worry-free process.
Worked perfectly, thank you!
This is a crazy holiday season in NYC and I was very pleasantly surprised to see that AppointmentTrader works! Will be using again!
Worked flawlessly!
Worked so well! I was a bit nervous, but everything went very smoothly. purchased the reservation, and got into the restaurant seamlessly.
Love this app!
So glad I came across this app :)
Quick table in Miami
I didn’t have my hopes high as it was a party of 4. In 24 hours I had a carbone reservation available! I was very happy as my family really wanted to come here
Prime time, great meal
So easy and had a prime time which I can never seem to get on normal res apps. So worth it
Got impossible NYC res
instead of waiting weeks I got my 4 charles reservation instantly
Worked perfectly to get into Carbone. So delighted
perfect
Worked well, got me into a restaurant with no availability
I was skeptical, and I still don't really know how they managed to find this hard-to-find reservation, but it was a win-win from my point of view, and I'll use this service again.
Last minute reservation for Delilah Las Vegas
Got a last minute reservation, dinner for 2 at Delilah Las Vegas: super impressed! The process was simple, transaction seamless. We had an amazing time! Couldn’t be happier! 😍
It works!
Ok at this point I've attended a reservation purchased on AT by a friend and sold a reservation personally. Both worked pretty smoothly, nothing sketchy about it. A few areas for improvement including a way to more directly communicate between buyers and sellers, but the app always seems to be in development. AT customer support is really(!) responsive and helpful too if you have questions!
Money transfer
As a seller, I like the fact i have the ability now to transfer money out of my AT account and into a bank account. Makes getting the money much easier then the process before.
Love this app
Got to go to places otherwise unreachable
Easy Access
Very easy to get into one of the hardest restaurants to reserve in New York.
Whose name will my reservation be under when I arrive at the venue?
It can be under your name or a name you choose! Some reservation offers already include the AppointmentTrader Transfer Service which will transfer the reservation in to your name. If its not included you can add it on after buying the reservation for a small fee. One thing on that though: As many reservations become available at last minute, taking a reservation in someone else name is quick and great for privacy. Most reservations on AT are listed with a virtual phone number, so all you need to do is present the phone number at the hostess stand and you are good to go!
Payouts Blocked Because of Sell Through Rate
Does anyone know how AT plans to handle cases where a seller is quitting the platform but has a sell through rate <25%? The error message I got said to fill more bids or find other ways to increase the rate.
Is AT really going to block sellers from withdrawing their money? Especially revenue made before the sell through rate was introduced??
Tune into NBC News - Top Story Tonight 7:40p ET
Let’s go. Get more people placing bids!
I will give you 50% of ALL of my PROFITS if you teach me how to make profits?
LOL. Thank you The New Yorker.
Appointment
Transferring reservations is not supported in AT. Why not just use the name in the AT screenshot?
Buyers interested in Bern's Steakhouse: PLEASE READ
Same goes for 4 Charles and I Sodi
Prepaid Reservation Fee
Agreed. Ultimately not addressing this month after month is clearly resulting in a drop in certain venue’s rankings & sales.
Congrats on 3 mil
🍾🍾🍾🍾🍾🍾🧨🧨🧨 now on to 30 mill!
Need to cancel a bid, not getting a response… how do I do it?
Click on "Take off the Market Option" in your portfolio
Working on your bid?
Your bid has been “matched” with a reservation. From the time a reservation has been located, the seller of the reservation must connect with moderator to give transfer information for reservation. If the seller;however, does NOT respond to reservation transfer, then your bid is reprocessed and returns to the first step, which is connecting your request to a reservation.
Process after bid is accepted.
Hey @EvocativeFold67, welcome
to appointmenttrader! Once the reservation is in your portfolio, you definitely own the timeslot, the review team would not have approved the trade if the reservation wasn't confirmed - so you are going :-) Judging from your post you bid today and are going tomorrow - don't worry as long as you initiated the name transfer, you are good - the transfer service has to work with the opening hours of the reservation team of the respective venue. You will likely see the transfer confirmation a couple hours before your reservation time.
Where do the Reservations on AppointmentTrader come from?
Mostly from people who don't need their reservations or appointments any longer. AT has no relationship with places listed and acts as a platform connecting buyers and sellers making sure that listed reservations are real and that privacy is not compromised when transacting.
What happens if my bid expires unanswered?
Hey @FluffyStar64, thanks for the question! When you place your bid the amount gets transferred in a deposit account, the second you either cancel your bid or a few minutes after the bid expires the funds are moved back into your main account from where you can refund it to your payment method or use for other transactions.
The Cheesecake Factory Cerritos User Reviews & Question Forums
The Cheesecake Factory Cerritos Yelp Reviews |
Latest Reviews On Yelp
By 👻 @DC 9. (07/19/2024 3:00 am)
The Cheesecake Factory Cerritos Tripadvisor Reviews |
Latest Reviews On Tripadvisor
By 👻 @Reztilup (04/12/2024 3:00 am)
AppointmentTrader Platform Reviews |
Reviews from real people using AT!
By 👻 @ConfirmableFace16 (08/01/2024 9:48 pm)
Restaurant Transfers FAQ |
Questions around how AppointmentTrader works for Restaurant Reservations
By 🦚🇫🇷 @ChoiceBird42 (04/15/2024 11:46 am)
AppointmentTrader FAQ |
Questions and Answers around the platform.
By 👻 @AuthoritativeWay35 (08/01/2024 7:57 pm)